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Rutherford Auto Body

Questions

1. What should I do if I am in an accident?

Call the police. If there are other drivers involved, obtain their insurance information and give them yours. Include their name, phone numbers, license plate, vehicle make and mode. Be sure to write down the insurance company name and agent. If your insurance company is paying for the repair, call your agent or claim center to report the accident. Under Ohio Law you have the right to choose your collision shop. The police will complete a police report. If your vehicle needs towed, call Rutherford Auto Body. We have preferred Towing Companies that can tow your vehicle to one of our repair facilities or to any location you prefer. If you can drive your vehicle, you can come in with or without an appointment for an estimate of repair. You may have a little wait without an appointment.

2. How do I get an estimate?

Call Rutherford Auto Body. We will prepare a damage repair estimate at any time during our business hours. You may leave the vehicle with us so that we can evaluate the damages and prepare a thorough estimate. Some insurance companies prefer to write the initial estimate. In that case, we will start with their estimate and identify any additional repair needs that may have been missed. Regardless of who writes the estimate, your vehicle will get the best quality repair.

3. How many estimates do I have to get?

ONE. Under Ohio law you have the right to choose your repair company. If your insurance company requests more than one estimate, please call us and we will attempt to help you resolve this issue.

4. How do I choose a repair shop?

Consider the company’s reputation. Check community relationships, quality of work, level of customer service and satisfaction and warranty on their repairs. Rutherford Auto Body has been in the central Ohio community for over 75 years. Our #1 source of new work is by referral. Our staff is involved in ongoing training to provide the highest possible level of repair and customer service. We strive to be an all-OEM facility and price match when available.

5. How do I get my vehicle to Rutherford Auto Body?

Just call us. We can refer you to one of our preferred towing services. This will help to expedite the towing process. If your accident is after hours, call 614-837-0902 and you will be directed to one of our towing services.

6. What happens if someone hits me?

The person responsible may be liable for repairs to your vehicle. This means that another insurance company will be paying for your repair and you will be the claimant.

7. What happens if my insurance company is paying for the repairs?

Your insurance company will issue you a claim number. This claim number is all we need. Once your claim has been established by the insurance company and liability has been established, the insurance company will provide you with a claim number. Some insurance companies require the Estimate of Record to be written themselves. All you need to do is bring in your claim number and/or the estimate provided to you by the insurance company and we will handle the rest! Your deductible(If applicable) is owed upon completion of all repairs.

8. What is Rutherford Auto Body’s Warranty?

We offer a lifetime warranty on all repairs. Parts, however, are backed by the manufacturer’s warranty. Should you have a problem with our workmanship, we will fix the problem quickly as long as you own the vehicle. Rust and stone chips are not covered in the repair process so they are excluded from the warranty.

9. How soon can you schedule my repairs?

Depending on our current workload, we strive to schedule your vehicle within 2-10 business days from the time your paperwork is complete. Currently, due to COVID-19 restrictions and accessibility to parts, we may need to delay and/or reschedule your repairs to a later date. We will keep you aware and up-to-date on all delays throughout the process.

10. How long does it take to fix my car?

Rutherford Auto Body has a very efficient production system. Your specific vehicle repair time is personalized to your repair needs. We use a formula based on repair hours to determine the amount of time your car will be with us.

11. How much money will repairs cost?

Repair costs are based on the severity of damages and the price of parts. Parts prices are determined by the manufacturers and various vendors. We do not set the prices of parts. The other components of pricing are labor and materials. If an insurance company is paying, the only cost to you may be your deductible.

12. What if I need a rental car?

We can assist you with contacting our preferred rental company and you can arrange for a rental representative to be at our shop when you drop off your vehicle for repair. The representative will complete the paperwork and introduce you to your rental car.

13. What can I do about small dents, dings and scratches?

We can take care of all these damages for you. In some cases, paintless dent removal may be recommended for dents and dings. Scratches can sometimes by removed directly by our Paint Department. These are efficient ways to save time and money. Stop in for a free estimate during business hours.

14. Will you wash my car after the repairs?

Yes! After the repairs to your vehicle are complete, Rutherford Auto Body preps your vehicle for delivery. Several factors decide the extent your vehicle gets cleaned such as, and not limited to; Severity of damage, length your vehicle was here, and type of damage. Every vehicle gets a hand car wash and when it comes to the interior, ultimately, Rutherford Auto Body will clean "our mess".

15. How do I locate Rutherford Auto Body locations?

Click here for directions and maps. You can also get this information on our home page.

16. Does Rutherford Auto Body have preferred insurance companies?

Rutherford Auto Body works with you and your insurance company to return your auto to pre-accident condition. Our 75 years of experience gives us valuable contacts in the insurance industry and these long standing working relationships can help streamline the process.

17. How do I take care of my newly repaired vehicle?

Do not wax any painted panels for 90 days after repairs have been made. You may wash your vehicle after delivery with mild soap and water.

18. What do I do with a check from my insurance company?

We ask that all insurance checks be presented to us before repairs are started. We will retain the check in our secure safe. Once repairs are completed and you are completely satisfied with the repairs, we will have you endorse the insurance check. Please do not cash the insurance check. If you cash the insurance check, please see our payment policies below.

19. How can I pay my deductible?

You may pay with cash, personal check or credit cards. Credit cards accepted are MasterCard, Visa or Discover and you may use multiple cards. We do not accept American Express, cashier checks, or money orders.

What Our Customers Are Saying...

  • "I had the best most professional customer service experience with Mark at Rutherford Auto Body. I was devastated after someone hit my brand new 2020 after only having it 60 days. Another shop that was supposed to tow my car in for repairs had me waiting for 2 days. I called my insurance agent for a referral and they referred Rutherford. I called, got Mark on the line and my car was towed in within an hour. It was smooth sailing every step of the way and giving me updates daily whether it was email or phone calls. Every question was answered. Mark even went above and beyond to assure me that no used parts will be used on my car after I saw on my estimate that the insureds insurance company wanted to use an aftermarket part. Mark assured me that that will not happen and it didn't. He even volunteered receipts of this. Mark was kind and very empathic washing my car twice before I arrived because of the pollen that had fallen during my transport over to pick it up. I would highly recommend this shop! Very professional!"

    -Anonymous Website Review

  • "Very friendly, extremely helpful. Would recommend this place for body work."

    -Patricia M.

  • "Josh and John handled everything like pros, and the technician (I forgot his name) did an awesome job! Quick turn around time on the repair and constant updates on the status.
     
    Take your vehicle here for top notch service and workmanship.
     
    Thank you Team Rutherford!"

    -Lou C.

  • "The people here are so nice. The guy at the front desk took me home when I didn't have a ride. He even gave me something to eat when I was starving. Great place to take your car!"

    -Katherine H.

  • "So nice and friendly!!!"

    -Stephanie S.

  • "... They were very helpful to us. Our car was totaled so there were no repairs. But if I ever need a body shop I will go to them."

    -Jack L.

  • "Always good service when I need to go here."

    -T.H.

  • "Rutherford was the recommended repair shop from the insurance company when my car was hit in a parking lot. The first thing I did was look at the reviews online and there were mixed feelings about the customer support. One positive thing with them is that they have been in business for 70 years. During the repair, they did the following that impressed me. They emailed and called me thought the repair process. They did not give a completion date but they did inform me when they were waiting on a part or started painting. They were very thorough with the repair and did not cut any corners. I have had other shops tape around the tail lights and paint and Rutherford removed the bumper and corrected what the other shop did for the repair. Their attention to details and communications on the stage of the repair has won me over."

    -David D.

  • "I was pleased from the start. The office team was friendly and the lady that did the estimate was very outgoing and detail oriented. I dropped the truck of before going on vacation and when I got back the truck was fixed as promised and looked great. I have worked in auto repair industry, so I know a good repair from a bad one, and this was a quality job. They even took the added time to detail the inside of my truck, even though the damage was to the bed. I will not hesitate to use them again."

    -Nichol C.

  • "Absolutely the best ! If you are unfortunate enough to have an auto misfortune...they truly help you along the way and also let you see the process as the repairs are being done.... When my suv was returned it was like new. Angie was fabulous to work with. I highly recommend Rutherford."

    -Michelle P.

  • "Great Work."

    -James V.

  • "Excellent workmanship and excellent customer service. After a fairly serious accident, I selected Rutherford based a recommendation from a friend. When I visited the first time, I found Angie to be friendly but more importantly honest and direct. She did not employ a sales pitch or try to make the process appear more complicated than it was. She only promised high quality work and to work directly with the insurance company. She kept me informed throughout the repair with regular email. I even visited the shop while they were working on my car. The shop was impeccably clean and the mechanic was actually happy to see my interest in their work. He explained everything they were doing and even pointed out a problem with my car (unrelated to the accident) that would need repaired soon . I am very pleased I choose Rutherford."

    -James R.

  • "I was referred to Rutherfords by my Tow Service, I had no idea where to take my vehicle that was heavily damaged by an object that flew out the back of a moving truck. I had a very good experience with Rutherfords and they did an excellent jib on my vehicle. I had touch up work on several places and you can't.. you would never know it difference. They communicated with me during the process and were very friendly. They are no second rate shop..if you have a nice car then you will want to go here."

    -Cheryl W.

  • "Mark's a great guy knows his stuff"

    -Don R.

  • "Great service. Great repairs."

    -June T.

  • "Rutherford is dedicated to quality and customer service! I have been taking my vehicles to Rutherford for body work for the past 20 years, and just picked my SUV up today after having repair work done from a recent accident. They consistently have the customer's best interest in mind, and they take great pride in the quality of their work. They communicated with the insurance company, and always reached out to me long before the insurance adjuster with updates. They were proactive in keeping me well informed, they were upfront and honest about all aspects of the repair process, and quickly responded to all questions that I had along the way. They did a fantastic job of keeping my costs at a bare minimum, while insisting on quality parts from the insurance company. The entire process was incredibly simple, and when I picked up my vehicle, I could see that they even repaired shoddy work that had been done by another "cheap" body shop that I had visited a couple years back (which I will never do again!). I will continue taking my business to Rutherford, and I highly recommend them to anyone in need of a high-quality, reputable body shop."

    -Jennifer M.R.

  • "My boyfriend recommended Rutherford because he said they do great work. What an understatement! They do amazing work! They repaired the passenger side fender and the front bumper. This included repainting the replaced/repaired parts and blending the paint so that you could not differentiate between what was repaired and what wasn’t. My car looks brand new inside and out! Yes inside! They detailed the inside of my car! It has the new car smell and it is soooo clean it’s ridiculous! And the outside repairs... fabulous, amazing, exceeded my expectations to the 100th degree! To say I’m pleased is the understatement of the year! I’m ecstatic!!!!! Thank you Ruthetford!!! And thank you Donald for recommending them!!!!"

    -Venita J.

  • "Did a great repair on my Jeep."

    -LaChelle R.S.

  • "Efficient work"

    -William B.

  • "Took my car here after being rear ended. From initial quote, to rental car, to picking my car up, this company was great. Customer service exceeded my expectations. I was very pleased with the repair work as well. I would recommend this company to anyone in need of their services."

    -Eric P.

  • "Pretty awesome service!! I took my car when I got in a car accident for the first time and the process was smooth and did a heck of a job. Took my other car to the one in Canal Winchester service was good but not as good as Pickerington my car is currently there, they make it a very smooth process and keep you informed along the way. The people are great. Definitely recommend this shop!"

    -Enrique M.

  • "Came in for a repair after someone backed into my car. Paint match was very well done. It was easy enough to have them do it paid by the other guy's insurance. Everyone I dealt with who worked there was very nice. If I'm ever in another unfortunate car situation again that requires it, Rutherford will definitely get my business again. "

    -Bailey V.

  • "Rutherford is the best place to get Auto Body repair center. Very friendly staff and the explain everything and take care of all paperwork."

    -Unanimous

  • "Always professional."

    -Kathy J.

  • "Excellent care and service"

    -Cathi F.

  • "Very professional, friendly and fast. Body repair is beautiful. Looks like new!"

    -Tina H.

  • "Always had great success with this shop!"

    -Chase K.

  • "Very nice, friendly & fast"

    -Tina H.

  • "I have worked with Rutherford on a few different projects and they have been great!! Keep up the good work."

    -Nick F.

  • "Awesome place to do business. We have an F350 pickup that had significant damage to the box from when a trailer collapsed on it. Our estimator answered all of our initial questions on the work, then gave us status updates every day or two while the work was in progress. And the truck now looks good as new. We couldn't have asked for more or better service."

    -Casey B.

  • "Had an issue with the hatch lock. Which was a part that was replaced before due to an accident. They gladly got the part ordered. called the day before the appointment to check and were completed in short time. My wife even said it looks like they washed her car too which was an unexpected bonus."

    -David G.

  • "I was so impressed with the service provided to me by Rutherford AutoBody. While I had some struggles with my insurance, Angie kept me informed and was incredibly helpful with getting everything sorted for me. My vehicle looks great and I couldn't have had a better experience! Well done!"

    -Charlie L.

PICKERINGTON
601 COMMERCE DRIVE
PICKERINGTON, OHIO 43147

614.837.0902

Business Hours:
Monday - Friday:  8:00 am–5:00 pm

© Copyright 2023 Rutherford Auto Body. All Rights Reserved.
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