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"I had the best most professional customer service experience with Mark at Rutherford Auto Body. I was devastated after someone hit my brand new 2020 after only having it 60 days. Another shop that was supposed to tow my car in for repairs had me waiting for 2 days. I called my insurance agent for a referral and they referred Rutherford. I called, got Mark on the line and my car was towed in within an hour. It was smooth sailing every step of the way and giving me updates daily whether it was email or phone calls. Every question was answered. Mark even went above and beyond to assure me that no used parts will be used on my car after I saw on my estimate that the insureds insurance company wanted to use an aftermarket part. Mark assured me that that will not happen and it didn't. He even volunteered receipts of this. Mark was kind and very empathic washing my car twice before I arrived because of the pollen that had fallen during my transport over to pick it up. I would highly recommend this shop! Very professional!"
-Anonymous Website Review
"Very friendly, extremely helpful. Would recommend this place for body work."
"Josh and John handled everything like pros, and the technician (I forgot his name) did an awesome job! Quick turn around time on the repair and constant updates on the status.
Take your vehicle here for top notch service and workmanship.
Thank you Team Rutherford!"
"The people here are so nice. The guy at the front desk took me home when I didn't have a ride. He even gave me something to eat when I was starving. Great place to take your car!"
"So nice and friendly!!!"
"... They were very helpful to us. Our car was totaled so there were no repairs. But if I ever need a body shop I will go to them."
"Always good service when I need to go here."
"Rutherford was the recommended repair shop from the insurance company when my car was hit in a parking lot. The first thing I did was look at the reviews online and there were mixed feelings about the customer support. One positive thing with them is that they have been in business for 70 years. During the repair, they did the following that impressed me. They emailed and called me thought the repair process. They did not give a completion date but they did inform me when they were waiting on a part or started painting. They were very thorough with the repair and did not cut any corners. I have had other shops tape around the tail lights and paint and Rutherford removed the bumper and corrected what the other shop did for the repair. Their attention to details and communications on the stage of the repair has won me over."
"I was pleased from the start. The office team was friendly and the lady that did the estimate was very outgoing and detail oriented. I dropped the truck of before going on vacation and when I got back the truck was fixed as promised and looked great. I have worked in auto repair industry, so I know a good repair from a bad one, and this was a quality job. They even took the added time to detail the inside of my truck, even though the damage was to the bed. I will not hesitate to use them again."
"Absolutely the best ! If you are unfortunate enough to have an auto misfortune...they truly help you along the way and also let you see the process as the repairs are being done.... When my suv was returned it was like new. Angie was fabulous to work with. I highly recommend Rutherford."
"Excellent workmanship and excellent customer service. After a fairly serious accident, I selected Rutherford based a recommendation from a friend. When I visited the first time, I found Angie to be friendly but more importantly honest and direct. She did not employ a sales pitch or try to make the process appear more complicated than it was. She only promised high quality work and to work directly with the insurance company. She kept me informed throughout the repair with regular email. I even visited the shop while they were working on my car. The shop was impeccably clean and the mechanic was actually happy to see my interest in their work. He explained everything they were doing and even pointed out a problem with my car (unrelated to the accident) that would need repaired soon . I am very pleased I choose Rutherford."
"I was referred to Rutherfords by my Tow Service, I had no idea where to take my vehicle that was heavily damaged by an object that flew out the back of a moving truck. I had a very good experience with Rutherfords and they did an excellent jib on my vehicle. I had touch up work on several places and you can't.. you would never know it difference. They communicated with me during the process and were very friendly. They are no second rate shop..if you have a nice car then you will want to go here."
"Mark's a great guy knows his stuff"
"Great service. Great repairs."
"Rutherford is dedicated to quality and customer service! I have been taking my vehicles to Rutherford for body work for the past 20 years, and just picked my SUV up today after having repair work done from a recent accident. They consistently have the customer's best interest in mind, and they take great pride in the quality of their work. They communicated with the insurance company, and always reached out to me long before the insurance adjuster with updates. They were proactive in keeping me well informed, they were upfront and honest about all aspects of the repair process, and quickly responded to all questions that I had along the way. They did a fantastic job of keeping my costs at a bare minimum, while insisting on quality parts from the insurance company. The entire process was incredibly simple, and when I picked up my vehicle, I could see that they even repaired shoddy work that had been done by another "cheap" body shop that I had visited a couple years back (which I will never do again!). I will continue taking my business to Rutherford, and I highly recommend them to anyone in need of a high-quality, reputable body shop."
"My boyfriend recommended Rutherford because he said they do great work. What an understatement! They do amazing work! They repaired the passenger side fender and the front bumper. This included repainting the replaced/repaired parts and blending the paint so that you could not differentiate between what was repaired and what wasn’t. My car looks brand new inside and out! Yes inside! They detailed the inside of my car! It has the new car smell and it is soooo clean it’s ridiculous! And the outside repairs... fabulous, amazing, exceeded my expectations to the 100th degree! To say I’m pleased is the understatement of the year! I’m ecstatic!!!!! Thank you Ruthetford!!! And thank you Donald for recommending them!!!!"
"Did a great repair on my Jeep."
"Took my car here after being rear ended. From initial quote, to rental car, to picking my car up, this company was great. Customer service exceeded my expectations. I was very pleased with the repair work as well. I would recommend this company to anyone in need of their services."
"Pretty awesome service!! I took my car when I got in a car accident for the first time and the process was smooth and did a heck of a job. Took my other car to the one in Canal Winchester service was good but not as good as Pickerington my car is currently there, they make it a very smooth process and keep you informed along the way. The people are great. Definitely recommend this shop!"
"Came in for a repair after someone backed into my car. Paint match was very well done. It was easy enough to have them do it paid by the other guy's insurance. Everyone I dealt with who worked there was very nice. If I'm ever in another unfortunate car situation again that requires it, Rutherford will definitely get my business again. "
"Rutherford is the best place to get Auto Body repair center. Very friendly staff and the explain everything and take care of all paperwork."
"Excellent care and service"
"Very professional, friendly and fast. Body repair is beautiful. Looks like new!"
"Always had great success with this shop!"
"Very nice, friendly & fast"
"I have worked with Rutherford on a few different projects and they have been great!! Keep up the good work."
"Awesome place to do business. We have an F350 pickup that had significant damage to the box from when a trailer collapsed on it. Our estimator answered all of our initial questions on the work, then gave us status updates every day or two while the work was in progress. And the truck now looks good as new. We couldn't have asked for more or better service."
"Had an issue with the hatch lock. Which was a part that was replaced before due to an accident. They gladly got the part ordered. called the day before the appointment to check and were completed in short time. My wife even said it looks like they washed her car too which was an unexpected bonus."
"I was so impressed with the service provided to me by Rutherford AutoBody. While I had some struggles with my insurance, Angie kept me informed and was incredibly helpful with getting everything sorted for me. My vehicle looks great and I couldn't have had a better experience! Well done!"